Item Customizations

Each CASA d'ORIENTE creation is crafted exclusively from genuine leather, sourced from trusted, world-renowned tanneries recognized for their exceptional standards. Each hide is carefully selected for its authenticity, natural character, and lasting quality, ensuring that each piece is crafted from real leather that feels refined, stands the test of time and matures beautifully. This commitment to genuine materials of the highest quality reflects our promise of integrity, durability, and timeless elegance.

CASA d‘ORIENTE offers a 12-month warranty covering manufacturing defects and workmanship faults. This ensures that your product meets our highest standards of craftsmanship and quality.

What’s covered?

• structural defects in stitching or assembly

• hardware malfunctions (zippers, clasps, or closures) due to production faults

• leather inconsistencies that do not align with our quality control standards

What’s not covered?

• general wear and tear over time, including natural aging of leather

• discoloration or patina development, which occurs as part of leather's natural aging process

• damage from improper use, exposure to extreme temperatures, moisture, or harsh substances

• scratches, scuffs, or indentations caused by everyday handling

To ensure the longevity of your piece, we recommend regular leather conditioning and storing it in a cool, dry place away from direct sunlight when not in use.

Enjoy la CASA's complimentary personalisation in Arabic language. Use our integrated keyboard with English letters provided on the screen. We will translate it to Arabic and show you a preview of your personalisation translated to Arabic on your item right away.

Every item arrives in our signature gift box, delicately gift-wrapped with a ribbon accompanied by our signature gift bag for an added touch of elegance. Of course free of charge.

With our complimentary worldwide delivery service your items are delivered effortlessly. Delivery, taxes, customs and duties are already included in the price shown and there are no additional charges upon checkout and delivery. Once your order is on the way we will send you a tracking number by E-Mail

CASA d'ORIENTE upholds exemplary standards of service, partnering exclusively with leading logistics organisations to refine each and every delivery. Every item is delivered free of charge with taxes, customs and duties already inlcuded in the price.

Your order is personalised, giftwrapped and dispatched within 1-2 business days and arrives, depending on the destination, usually within 2-5 business days.

Once your item(s) have been shipped you will receive a confirmation email which will include a link to track your order through the carrier. In addition, you can follow your order status on your CASA d'ORIENTE account under customer care > my order.

I DON'T KNOW ARABIC, HOW CAN I PERSONALISE MY ITEM?

Simply type in your initials in English language using our integrated keyboard provided on the screen. We take care of the translation for you. You can see a preview of your personalisation translated to Arabic on your item right away.

For example, when you type in "B", we will automatically translate it to "ب". For every non-Arabic letter, we will emboss the corresponding Arabic letter. Our integrated keyboard also offers unique symbols, emojis, and Arabic digits from which you can choose.

If you do know Arabic use our integrated Arabic keyboard provided on the screen.

ARE THE PERSONALISATION SERVICES OF CASA D'ORIENTE COMPLIMENTARY

Yes, all of our personalisation services are free of charge.

CAN I RETURN AN ITEM?

Yes, CASA d'ORIENTE has a complimentary 14-day return service starting from the day you receive your item. For more information on our complimentary return service pleasy visit our Returns page.

CAN I RETURN AN ITEM THAT HAS BEEN PERSONALISED?

Personalised items are final sale and cannot be returned or canceled once personalised. In case the itmes are damaged or personalised wrong our complimentary return service applies.

IS DELIVERY COMPLIMENTARY?

Yes, our worldwide delivery service is free of charge. Every order is shipped to your doorstep with delivery, taxes, customs and duties already included in the price. There are no additional charges which occur during checkout or delivery.

DOES CASA d'ORIENTE OFFER GIFT WRAPPING?

Every order comes with complimentary gift wrapping which includes a signature CASA d'ORIENTE gift box, delicately gift-wrapped with a ribbon accompanied by our signature gift bag for an added touch of elegance.

DO I NEED TO SELECT GIFT WRAPPING FOR MY ORDER?

No, gift wrapping & packaging is included with every item by default.